Shipping & Returns Policy
Shipping Policy:
Free Shipping in the US orders $75+:
We are pleased to offer free standard shipping on all orders over $75 within the United States. This applies automatically at checkout and is valid for orders after any discounts or promotions have been applied.
Low Shipping Costs for Smaller Orders:
For orders below $75, we provide affordable shipping options to ensure a cost-effective and convenient shopping experience. For standard shipping on orders below $75, we offer a small flat rate of $3.99.
Flat Rate International Shipping:
For our international customers, we offer a flat rate of $25 USD. This ensures transparency and simplicity in the shipping process. International shipping costs will be displayed at checkout based on the destination country. Customer may be required to pay import/duty fees depending on the country.
Order Processing Time:
Please allow 1-2 business days for order processing before your item is shipped. During high-demand periods, processing times may be extended, and we appreciate your understanding.
Estimated Delivery Times:
- Standard Shipping (US): 3-5 business days
- International Shipping: 7-14 business days (varies by destination)
Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the provided link.
Returns and Exchanges Policy:
Free Returns and Exchanges:
We want you to love your purchase, and if for any reason you are not satisfied, we offer free returns and exchanges on all orders. Please contact our customer service team within 30 days of receiving your order to initiate the return or exchange process. Please note that any shipping costs for the original purchase will not be refunded. The return postage is provided for free.
How to Initiate a Return or Exchange:
1. Contact our customer service team at hello@actv.la or through our contact page with your order number and details.
2. Our team will provide you with a return label for free return shipping within the US.
3. Pack your items securely, maintaining as much original packaging and materials as possible.
4. Drop off the package at your nearest shipping carrier location.
Return and Exchange Conditions:
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Returns and exchanges are accepted within 30 days of receiving your order.
- Refunds will be processed to the original payment method within 5-7 business days after receiving the returned items.
- Shipping costs for the original order will not be refunded, however return postage will be provided at no cost.
International Returns:
For international returns, customers are responsible for return shipping costs. Please contact our customer service team for assistance with international returns.
Contact Us:
If you have any questions or need assistance with your order, please contact our customer service team at hello@actv.la or through our contact form.